Safe & Responsible Gaming

At 399der Responsible Gaming — Where fun meets safety

Gaming should be a source of fun, not stress. At 399der, we are committed to ensuring every user has a safe and healthy gaming experience.

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Table of Contents

1 What Responsible Gaming Means

Responsible gaming means treating gaming as a healthy form of entertainment — one where you stay fully in control of your time, money, and emotions. 399der believes every player's gaming experience should be enjoyable, not stressful.

Online gaming can be a great source of entertainment — but only when enjoyed mindfully and in moderation. The foundation of responsible gaming at 399der is this: you play for fun, not to escape problems or chase losses.

We want to create an environment for every user where the enjoyment from gaming aligns with long-term wellbeing and happiness. That's why 399der has developed a set of tools and guidelines to help you monitor and stay in control of your gaming habits.

399der's Core Principles: Let gaming be a part of your joy, not the whole of your life. We want you to be happy — on and off the field.

2 Recognizing the signs of problem gaming

It's not always easy to recognise when gaming shifts from entertainment to a problem. If you notice any of the signs below, it's time to take stock and reach out to 399der for support.

Common warning signs:

1
Playing beyond your budget Feeling the urge to keep playing with more money even after your set budget runs out.
2
Chasing losses Repeatedly returning to play in an attempt to recover previous losses — the "just one more round" mindset.
3
Hiding Gaming Activity Hiding your gaming habits and spending from family or friends.
4
Impact on Daily Life Prioritising gaming over work, studies, or family responsibilities.
5
Loss of Emotional Control Feeling excessive anger, frustration, or anxiety after a loss and taking it out on others.
6
Gambling in Debt Borrowing money from friends, family, or financial institutions to fund gaming.

If you recognise even one of these signs in yourself, don't wait — reach out to the 399der support team now. We won't judge you; we're here to help.

3 399der Self-Control Tools

399der provides a range of user-friendly responsible gaming tools. All of them can be easily enabled or adjusted directly from your account settings.

Deposit Limit

Set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set, it cannot be increased before the designated period ends.

Loss limit

Your gaming session will automatically end once you reach a set loss threshold. Protect yourself from the trap of chasing losses.

Session timer

Set a maximum duration for each gaming session. When the time is up, the system will send you a reminder to take a break.

Reality Check

At set intervals, pop-up notifications will remind you how long you've been playing and your total wins and losses.

Cooling-Off Period

Take a temporary break from 1 day up to 6 weeks. You won't be able to log in during this period, but your account will be reactivated automatically afterwards.

Self-Exclusion

Exclude yourself from the platform for 6 months to 5 years, or permanently. This is the highest level of protection available.

4 Set your own limits

The first step to responsible gaming is setting clear personal limits in advance. 399der makes it easy for you to do just that.

Types of Limits You Can Set:

Daily Deposit Limit Weekly budget limit Monthly spending limit Maximum loss limit Session time limit

When setting your limits, keep one thing in mind — only use money you can afford to lose without it affecting your daily life. Never fund your gaming from rent, groceries, or your children's education budget.

Lowering vs. raising limits:

  • Limits Reduce Takes effect immediately.
  • Limits increase Requests take effect after a 7-day cooling-off period — this is intentional, to prevent impulsive decisions made in the heat of the moment.

Tips: Set a gaming budget at the start of each month and apply it to your 399der account. Then play with peace of mind — if you hit the limit, the system will stop you automatically.

5 Age Verification Policy

399der is a platform strictly for users aged 18 and above. Protecting minors is the cornerstone of our responsible gaming policy.

18+

Adults only

You must be 18 or older to register on 399der. Every account undergoes a strict KYC verification process to confirm the user's age.

How We Verify Age:

  • Providing your date of birth at registration is mandatory.
  • KYC verification is completed using a National ID (NID) or passport.
  • Additional documents may be requested for suspicious accounts.
  • Withdrawals remain unavailable until verification is complete.
  • Accounts are suspended immediately if the user is suspected to be a minor.

If you believe someone you know who is underage is using 399der, please contact our support team. We will act promptly.

6 Check for yourself — is your gaming actually healthy?

Complete the checklist below for yourself. If you answer "yes" to most of the questions, it may be time to reconsider your gaming habits.

I have spent more than my set budget on gaming.

After losing, I've placed bigger bets trying to win my money back.

I've spent less time with family or friends because of gaming.

I find it hard to take a break from gaming.

I feel restless or irritable when I'm not gaming.

I lose track of how long I've been playing.

Gaming has disrupted my sleep or eating habits.

I have gambled using borrowed money or funds taken from others.

If 3 or more of your answers are "Yes," we sincerely recommend using 399der's self-control tools and seeking professional support if needed.

7 Support & Assistance

Problem gaming is a solvable issue — you don't have to face it alone. 399der is always here for you, and reaching out for professional help when needed is a sign of strength.

399der Support Channels:

  • Live Chat: Live support agents available 24 hours a day, 7 days a week.
  • Email Support: [email protected] — Responses within 24–48 hours.
  • Account Settings: Activate limits and exclusion options directly from your profile.

Your identity and personal information will be kept completely confidential. Asking for help is not a sign of weakness — it takes courage.

8 Account Break & Self-Exclusion

If you feel like you need some distance from gaming, 399der offers you two options:

Cooling-Off Period:

  • Choose from 1 day, 7 days, 14 days, or 6 weeks.
  • Login is not available during this period.
  • Your account will be reactivated automatically once the period ends.

Self-Exclusion:

  • Options available: 6 months, 1 year, 3 years, 5 years, or permanent.
  • If you attempt to open a new account during self-exclusion, that account will also be closed.
  • Permanent self-exclusion cannot be reversed.
  • Any outstanding balance will be safely returned.

During self-exclusion, 399der will not send any promotional emails or bonus offers. We respect your decision.

What Makes 399der's Responsible Gaming Policy Different?

We don't just set the rules — we make sure every player stays protected and enjoys a positive experience.

Easy self-control tools

Deposit limits, loss limits, session timers — set everything in one place and keep your gaming habits in check.

Strict Age Verification

Every account is verified via NID or passport. Access by minors is strictly prohibited and actively prevented.

24/7 Support Team

Our trained support team is always ready to help. Reach out via live chat or email — you'll receive support, not judgment.

Flexible Break Options

From a one-day cooling-off to permanent self-exclusion — choose the break option that best fits your needs.

Reality Check Reminder

You'll receive updates on your gaming time and balance at set intervals — so you always stay informed.

Data Protection & Privacy

All support requests and self-exclusion details are kept strictly confidential. Your data is protected with SSL encryption.

Frequently Asked Questions

After logging in, go to the "Responsible Gaming" section in your account settings to access all tools. From there, you can set deposit limits, loss limits, session timers, and self-exclusion. For any assistance, use live chat.

Yes, once self-exclusion is activated, any remaining balance in your account will be returned through a secure withdrawal process. The support team will assist you every step of the way.

Limit reductions take effect immediately. However, requests to raise a limit will only take effect after a 7-day cooling-off period. This is intentional — to prevent anyone from raising their limit in an emotional moment and putting themselves at risk.

If you believe someone in your family is struggling with a gaming addiction, contact 399der Support directly. We will handle the matter confidentially and take appropriate action. You may also want to consider seeking help from a professional counselor.

No, permanent self-exclusion cannot be reversed once activated. It is designed as the highest level of protection available. If you need a temporary break, choose a cooling-off period or a fixed-term self-exclusion instead.

Yes, problem gaming is a recognized mental health condition. With the right support at the right time, recovery is possible. 399der's self-control tools and support team are your most trusted companions on that journey.
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